Talk to a real person.

Every message to [email protected] is read by a person, and answered within 2 business days — usually much sooner.

Orders & payments

A top-up, a receipt, a refund. Tell us the email on your account and roughly when you paid.
Email us
A glyph that will not scan

Tell us what it is printed on, the phone and browser you used, and what the scan page said.
Email us
Privacy & your data

A copy of your data, a deletion, a correction. Write from the address on your account.
Email us
Tattoo artists & partners

Studios, memorial makers, gift shops — if you want to offer TraceSound, we would love to hear from you.
Email us

One thing we will never ask for

Please do not send us a photo of your glyph, or its ID. A glyph's shape is the key to its recording — anyone who has it can play the voice. We can help with every problem without it, and nobody from TraceSound will ever ask you for one. If someone does, it is not us.

Before you write

How long a glyph keeps playing, and what happens if we ever stop: the Forever Promise.
What we store, and how to delete it yourself: Privacy Policy.
When a payment can be refunded: Refund Policy.
Your recordings, artwork and downloads: My Glyphs.

Orders & payments

A glyph that will not scan

Privacy & your data

Tattoo artists & partners

One thing we will never ask for

Before you write